Tech Support


Ad-Hoc Support When You Need It
On a freelance basis, We provide tech support to website owners.
Our Ad/Hoc hourly rate is £70 per hour.
We bill in 15 minute increments.
Pre-paid 5 hour, 10 hour and 20 hour monthly support plans are also available.
We’ll provide you with an itemised invoice each month that lists each task we worked on and how many minutes each task took.
All ad-hoc tech support work is invoiced on the 1st of the month for work completed in the previous month.

Prepaid Monthly Support Plans
Budget for a set pre-booked number of hours of support each month.
When you buy a block of support hours we reserve the time required to meet your needs.
- JUMP THE QUEUE! Have priority over any work we do for ad-hoc on-demand clients.
- NO SURPRISES! We’ll let you know when you have 1 hour of support remaining and again once all time has been used.

Justin has been excellent today helping me through some website admin bits that were both complicated and important. His helpfulness and simple advice and step by step guidance were invaluable. Absolutely would recommend!
Would recommend to anyone looking
Very easy to communicate with made the whole process very easy and the prices are not to be moaned at very reasonable would recommend 100%
Finally, an IT specialist that doesn't take the mick.
Finally, an IT specialist that doesn't take the mick. Knowledgeable, especially in SEO. Forget Google Ads, this guy will smash it for you!
Good website caretaker.
Looks after the technical side of the website well. Takes the worry out of keeping it running OK.

Amazing service and Justin is so helpful, he really goes above and beyond with his help, advice and customer service and on top of that he is super knowledgeable.. is there anything techy he doesn’t know! 🙂 Thanks for an A-class service. Highly recommend. My website is in good hands.

Amazing service and Justin is so helpful, he really goes above and beyond with his help, advice and customer service and on top of that he is super knowledgeable.. is there anything techy he doesn’t know! 🙂 Thanks for an A-class service. Highly recommend. My website is in good hands.
Excellent service
Excellent service, made eleventh step so easy. Superb value. Highly recommend. First class!!!!!
Super smooth transfer of hosting and…
Super smooth transfer of hosting and emails. Justin is very knowledgable and pleasant to work with.
Amazing service and Justin is so…
Amazing service and Justin is so helpful, he really goes above and beyond with his help, advice and customer service and on top of that he is super knowledgable.. is there anything techy he doesn’t know! 🙂 Thanks for an A class service. Highly recommend. My website is in good hands.
All round fab service.
Wanting to be in control of my new website and being completely green to website building, short of how to purchase a domain name I didn’t have a clue! In stepped Justin. He helped me by setting up the hosting, recommending the best programme for a starter, pointing me to online learning and being on hand when I accidentally removed something I didn’t mean to. An all round fantastic service and I highly recommend whether you want to have it built for you or are building it yourself and just need hosting!
Never any issues with emedia
Never any issues with emedia. Always there when advice is needed. Certainly would recomend
My Website Performance Went from F to a B!
Had a fascinating complimentary consultation with Justin Ormerod from emedia this week, looking at the hosting and performance of my blog site. Justin uploaded my site onto his hosting platform, and the performance went from a F to a B. It felt like getting a bad school report! 😆 Thank Justin for taking so much time out to do a back office walkthrough. I learnt a lot. A few years ago I had an issue where a file or plugin was affecting the appearance and how data was displayed, and it wasn't obvious what was causing the problem because on the face of it, everything seemed to be correctly installed by me and working OK. Justin went into 'forensic investigation mode' and found the obscure piece of code. It really was a case of going above and beyond.
Goes over and above
I have been a client of Emedia for the past 2 years. Justin designed my website and manages the hosting of it. During this time he has made excellent suggestions on how to best maximise the look and function of the website. He is responsive and approachable and carefully explains the more techy stuff, so you don't feel silly asking questions and better still, can understand the replies. He is a safe pair of hands for your website. I have no hesitation in recommending Justin and Emedia.
Very good service
Over the past few years I have found that Justin at Emedia has carried out a very good and reliable service across a wide range of web based services
New Website
I had a great experience setting up my company website the whole process was quick and smooth and I’ve had a great business response since the website was updated and managed on our behalf. Overall excellent service and I would happily recommend
I use Emedia for 3 different websites
I use Emedia for 3 different websites. I can not fault them and they are always there for advice when needed.
100% Recommended.
I actually build websites myself but when I get stuck I turn to emediahosting for advice. After switching my hosting over to them I feel a lot more secure knowing that it has been properly backed up and that they are on hand to deal with any issues usually very quickly and certainly no longer than reasonable. I would thoroughly recommend their work and their service is first class. Billy.
Very helpful and a company that cares…
Very helpful and a company that cares about what they deliver. Also trustworthy which is very important in todays climate. Polite and engaging and a step ahead. I wouldn't hesitate to recomend this great company. Great work!
Does exactly what's needed
Does exactly what's needed, great customer service, at a very reasonable price.

Just the best, nothing too much trouble. 1st class service every time.

I have been absolutely blown away by the level of help and expertise that Justin has provided. He has gone above and beyond what I would have expected and I'm delighted that he helped build my website and will be hosting it for me as well. I would have no hesitation in recommending him to everyone and anyone!

Justin helped me with the speed of my website and did an excellent job. He is always willing to help and offers great advice on how to optimize the performance, amongst other things. A very helpful person! I've since recommended him to other business contacts, who have also been very impressed with the level of service. Thank you Justin

Justin recently built my new Fitness Website and he did an excellent job! Nothing was too much trouble and he is and was always available should I need any help whatsoever with it. He came up with numerous ideas and helped me no end! He is a top man, with who is genuinely interested in giving you the best most efficient service and product! I would fully recommend him! Thank you Justin X

Justin offers support to me on a weekly contracted basis and is so supportive, understanding and extremely knowledgeable of the world of websites and domains. My clients love working with him as they know they will be fully supported by Justin. Top notch guy and highly recommended.

Always super service from Justin, very personal and professional and always achieves my last minute deadlines! Would highly recommend !

I to have never met Justin, he built a website for my husband aka Bob the Builder, Justin devoted his time and effort into creating it and what an amazing job he did, nothing is ever to much trouble for him and is always on hand when needed as well as the other end of the phone, amazing guy and will call him a friend even though I've never met him x

Great service friendly and professional with a personal touch. David from brakers driving school

Excellent service. Justin is quick to respond and very happy to explain. I know all my website and email requirements are in safe hands.

Justin built a website for me for Vintage and Classic car owners to find sources of suppliers and services which has became a classic in its own right thanks to his expertise. He has recently completely rebuilt a website for the Austin Seven Owners' Club (London) and made it easy for the more mature members to use. He has his finger on the pulse of modern media technology but can teach numpties like me exactly how to operate it like a professional. Highly recommended.

Dave and Sue at woodlandsticks have never met Justin in person, but what a great man he is, nothing is too much trouble for him and he has really done us proud, with our website. We love it, thanks so much Justin, hope to meet you some day. Thanks again. Dave and Sue

Justin is an excellent practitioner, always there to help. He has put hours of work into helping build a fabulous bespoke website for LADS NEED DADS and has provided regular ongoing support. He is a great teacher too and very patient. I fully endorse his work and approach!

Thanks for your excellent service, you're always on hand if I need any help or advice and willing to solves my IT and web problems as quickly as possible. I am so glad I found a company that I can really trust:-)

Always there for me... The kind of support we all need now that websites are at the heart of all our businesses. Fast, friendly, reliable and efficient.

Brilliant service . They have helped and built me 3 websites over 10 years now . Can't fault the guys. Always at hand no matter the time very helpful even with my own laptop .